evaluating visit quality in plan of health sector evolution in iran: a local survey from tabriz

Authors

ali janati

healthcare management dept., tabriz university of medical sciences, tabriz, i.r. iran edris hasanpoor

iranian center of excellence in health management, tabriz university of medical sciences, tabriz, i.r. iran farzaneh aslani

healthcare management dept., tabriz university of medical sciences, tabriz, i.r. iran elaneh haghgoshayie

iranian center of excellence in health management, tabriz university of medical sciences, tabriz, i.r. iran ebrahim hassanzadeh

abstract

background and aims: quality of visit services is a decisive aspect of patient-physician communication that its inadequacy can negatively influence the diagnosis efficiency. the aim of this study was to survey visit quality at provincial level during plan of health sector evolution in tabriz. methods: a sample of 540 patients who referred to the outpatient clinics (sheikh al raeis of tabriz province) in north west of iran was randomly selected. data were collected by a researcher-made checklist and summarized using descriptive statistical methods. results: the average visit time was found to be 8.52 minutes, which is significantly lower than the minimum average of 15 minutes approved by the iranian ministry of health and medical education (mohme). the average of waiting time was found to be 101.57 minutes for patients. the results showed that the structural quality was found to be 51.36%, process quality was found to be 62.69% and outcome quality was found to be 50.82%. conclusion: visit length was shorter than other developed and developing countries. if the consultation process in health care delivery to patients is incorrect or incomplete, the following process will be without quality and security. this study showed that visit time is short and waiting time is very long.

Upgrade to premium to download articles

Sign up to access the full text

Already have an account?login

similar resources

Evaluating visit quality in plan of health sector evolution in Iran: A local survey from Tabriz

Background and aims: Quality of visit services is a decisive aspect of patient-physician communication that its inadequacy can negatively influence the diagnosis efficiency. The aim of this study was to survey visit quality at provincial level during plan of health sector evolution in Tabriz. Methods: A sample of 540 patients who referred to the outpatien...

full text

Survey on waiting time and visit time in plan of health sector evolution in Iran: A case study in Tabriz

Background and aims: Visit quality is a crucial component of patient-physician interaction that its inadequacy can negatively influence the diagnosis and treatment efficiency. The waiting time and visit length are important determinants of quality in the outpatient care setting. Thus, the aim of this study was to determine waiting time and visit length and to compare them befor...

full text

survey on waiting time and visit time in plan of health sector evolution in iran: a case study in tabriz

background and aims: visit quality is a crucial component of patient-physician interaction that its inadequacy can negatively influence the diagnosis and treatment efficiency. the waiting time and visit length are important determinants of quality in the outpatient care setting. thus, the aim of this study was to determine waiting time and visit length and to compare them before implementation ...

full text

Health Sector Evolution Plan in Iran; Equity and Sustainability Concerns

In 2014, a series of reforms, called as the Health Sector Evolution Plan (HSEP), was launched in the health system of Iran in a stepwise process. HSEP was mainly based on the fifth 5-year health development national strategies (2011-2016). It included different interventions to: increase population coverage of basic health insurance, increase quality of care in the Ministry of Health and Medica...

full text

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...

Health system responsiveness after health sector evolution plan (HSEP): An inpatient survey in Kermanshah in 2015

  Background: Responsiveness is one of the three main goals of the health system introduced by World Health Organization. This study aimed at examining health system responsiveness after Health Sector Evolution Plan in Kermanshah, Western Iran.   Methods: A sample of 335 hospitalized patients was selected using proportionate allocation to population size method in the city of Kermanshah (Ira...

full text

My Resources

Save resource for easier access later


Journal title:
international journal of epidemiology research

جلد ۴، شماره ۱، صفحات ۶۹-۷۷

Hosted on Doprax cloud platform doprax.com

copyright © 2015-2023